Privacy Policy

1. Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "cuan4d", "We", "Us", "Our" — the operator of the online gaming platform accessible at cuan4d.cam and all associated subdomains and applications.
• "Personal Data" — any information relating to an identified or identifiable natural person, including name, national ID number, contact details, financial data, and online identifiers.
• "Player", "You", "Your" — any natural person who accesses, registers for, or uses the cuan4d platform.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, transmission, or deletion.
• "KYC" — Know Your Customer identity and document verification procedures required before withdrawals are processed.
• "Cookies" — small text files placed on your device when you browse our platform, used to maintain session state and analyze usage patterns.
• "Platform" — the cuan4d website, mobile-optimized web application, and any associated APIs or services.
• "IDR" / "Rp" — Indonesian Rupiah, the currency in which all cuan4d transactions are denominated.

2. Scope & Who This Policy Applies To

This Privacy Policy applies to all individuals who interact with the cuan4d platform, including:

• Registered Players with active accounts
• Prospective Players who browse the platform without registering
• Individuals who contact our customer support team via Live Chat, WhatsApp, or email
• Individuals who participate in surveys, promotions, or research activities conducted by cuan4d

The Platform is intended for residents of Indonesia who are at least 21 years of age. If you are accessing our platform from outside Indonesia, you do so at your own risk and remain subject to this policy.

3. Information We Collect

3.1 Information You Provide Directly

When you register, verify your account, or contact support, we may collect:

• Identity data: Full legal name, date of birth, Indonesian national identity card (KTP) number, or passport number
• Contact data: Email address, mobile phone number (Indonesian number), and residential address in Indonesia
• Document data: Scanned copies or photographs of KTP, passport, or utility bills submitted for KYC verification
• Financial data: Bank account names and numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay), deposit and withdrawal transaction records in Indonesian Rupiah (IDR)
• Account credentials: Username, hashed password, and security preferences
• Support communications: Chat transcripts, email correspondence, and any attachments you share with our customer service team

3.2 Information Collected Automatically

When you use the Platform, we automatically collect certain technical and behavioral data:

• Device data: Device type, operating system, browser type and version, screen resolution, and unique device identifiers
• Network data: IP address, internet service provider, and approximate geographic location (city-level, not GPS)
• Usage data: Pages visited, games played, betting patterns, session duration, click-through paths, and feature usage
• Transaction data: All deposit and withdrawal activity, game wager amounts, win/loss records, and bonus redemptions denominated in IDR
• Cookie data: Session identifiers, preference settings, and analytics data (see Section 7)

3.3 Information from Third Parties

We may receive supplementary information from third-party sources to verify your identity and prevent fraud, including:

• Identity verification providers used to authenticate KTP and passport documents
• Payment processors and Indonesian banking partners for transaction validation
• Fraud prevention and anti-money laundering screening services
• Responsible gaming databases (self-exclusion registers) to identify players who have requested to be excluded from gaming platforms

4. How We Collect Your Information

cuan4d collects your Personal Data through the following channels:

• Account registration form: When you create your cuan4d account
• KYC submission portal: When you upload identity documents for verification
• Deposit and withdrawal processes: Through banking transactions and e-wallet integrations
• Customer support interactions: Via Live Chat, WhatsApp, and email correspondence
• Platform usage: Automatically via server logs, cookies, and analytics tools as you navigate the platform
• Promotional participation: When you enter competitions, surveys, or claim bonus promotions

5. How We Use Your Information

6. Legal Bases for Processing

cuan4d processes your Personal Data on the following legal bases under applicable Indonesian data protection law and internationally recognized privacy frameworks:

• Contract Performance: Processing is necessary to fulfill our obligations to you as a registered Player — including account management, payment processing, and customer support.
• Legal Obligation: We are required by Indonesian law to collect and retain certain data for anti-money laundering (AML) compliance, identity verification, and regulatory reporting purposes.
• Legitimate Interests: We process certain data where we have a legitimate business interest, such as fraud prevention, platform security, and responsible gaming monitoring — provided these interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent (for example, to send promotional communications), you may withdraw that consent at any time by contacting us at [email protected] or adjusting your Account notification preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

7. Cookies & Tracking Technologies

7.1 What We Use Cookies For

The cuan4d platform uses cookies and similar tracking technologies to:

• Maintain your login session so you do not need to re-authenticate on every page
• Remember your language, currency (IDR), and display preferences
• Analyze platform usage patterns to identify and fix technical issues
• Detect fraudulent or suspicious activity based on behavioral anomalies
• Measure the effectiveness of promotions and bonus campaigns

7.2 Types of Cookies We Deploy

• Strictly Necessary Cookies: Essential for the platform to function. These cannot be disabled without breaking core features such as login and payment processing.
• Performance & Analytics Cookies: Collect anonymized data on how Players navigate the platform. Used to improve user experience and platform stability.
• Functional Cookies: Remember your preferences and settings (such as preferred deposit method or game category) to personalize your experience.
• Security Cookies: Help detect and prevent fraudulent activity, account takeovers, and bot traffic.

7.3 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, and be notified before new cookies are placed. Please note that disabling strictly necessary cookies will impair your ability to use the platform. Refer to your browser's help documentation for specific instructions.

8. Sharing Your Information

8.1 Who We Share Data With

cuan4d does not sell, rent, or trade your Personal Data. We share your information only in the following limited circumstances:

• Payment processors and banking partners: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata, OVO, DANA, and GoPay receive only the data necessary to process your transactions in IDR.
• KYC and identity verification providers: Third-party services that authenticate your identity documents receive your name, date of birth, and document images solely for verification purposes.
• Game software providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive anonymized gameplay data for game performance and fairness auditing. They do not receive your name, financial data, or contact details.
• Fraud prevention and AML services: Specialist screening providers receive data necessary to flag suspicious transactions and comply with anti-money laundering regulations.
• Customer support platform providers: Our Live Chat and ticketing system providers process support communication data under strict data processing agreements.
• Legal and regulatory authorities: Indonesian government agencies and law enforcement may receive your data when required by valid legal process, court order, or binding regulatory request.

8.2 Data Processing Agreements

All third parties who process Personal Data on our behalf are bound by written data processing agreements that require them to handle your data in compliance with applicable privacy law, maintain appropriate security standards, and use your data only for the specific purpose for which it was shared.

9. International Data Transfers

Some of our third-party service providers — including game studios, fraud prevention services, and cloud infrastructure providers — may be located outside Indonesia. Where Personal Data is transferred internationally, cuan4d ensures adequate safeguards are in place, including:

• Contractual clauses that impose data protection obligations equivalent to applicable Indonesian law
• Transfer only to jurisdictions with recognized data protection frameworks
• Minimization of data transferred — only the fields strictly necessary for the specific service are shared

Your core account and financial data is stored on servers located within Southeast Asia to minimize cross-border transfer risks.

10. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purpose for which it was collected, subject to mandatory Indonesian regulatory retention requirements. Our standard retention periods are as follows:

Once the applicable retention period expires, we will either securely delete your Personal Data or anonymize it so that it can no longer be linked back to you.

11. Your Rights & Choices

11.1 Rights Under Applicable Law

As a Player on the cuan4d platform, you have the following rights with respect to your Personal Data:

• Right to Access: You may request a copy of all Personal Data we hold about you, free of charge, once per calendar year.
• Right to Rectification: You may request correction of inaccurate or incomplete Personal Data. Minor corrections (such as phone number updates) can be made directly within your Account settings.
• Right to Erasure: You may request deletion of your Personal Data where we no longer have a legal basis to retain it. Note that regulatory retention obligations may prevent full deletion of certain records.
• Right to Restrict Processing: You may request that we limit how we use your data while a dispute or correction request is pending.
• Right to Data Portability: You may request your Personal Data in a structured, machine-readable format (CSV or JSON) for transfer to another service.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

11.2 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our Privacy team at [email protected] with the subject line "Data Rights Request" and include:

• Your full name and registered email address
• Your cuan4d Account username
• A clear description of the right you wish to exercise
• A copy of your KTP or passport for identity verification (we must confirm we are responding to the correct person)

We will acknowledge your request within 3 business days and provide a full response within 30 calendar days. Complex requests may require up to 60 days; we will notify you if an extension is needed.

11.3 Marketing Communications

You may opt out of promotional emails and SMS messages at any time by:

• Clicking the "Unsubscribe" link at the bottom of any promotional email
• Adjusting your notification preferences in your Account settings
• Contacting our support team at [email protected]

Please note that opting out of marketing communications does not affect transactional messages (such as deposit confirmations, withdrawal notifications, and KYC status updates), which are necessary for account operation.

12. Children's Privacy

The cuan4d platform is strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from individuals under 21. If we discover that a Player has provided false information to circumvent our age restrictions, we will immediately close the account, forfeit all balances, and securely delete any associated Personal Data.

If you believe that a minor has created an account on our platform, please notify us immediately at [email protected]. We treat all underage gambling reports as a priority and will investigate promptly.

13. Security Measures

cuan4d employs a multi-layered security architecture to protect your Personal Data:

• Encryption in transit: All data exchanged between your browser and our servers is encrypted using TLS 1.2 or TLS 1.3 (256-bit).
• Encryption at rest: Sensitive data fields (identity numbers, bank account details, KYC documents) are encrypted in our databases using AES-256 encryption.
• Access controls: Internal access to Personal Data is restricted on a strict need-to-know basis. All staff access is logged and audited.
• Two-factor authentication (2FA): Available for all Player accounts and mandatory for all internal staff accounts with data access privileges.
• Regular security audits: We conduct third-party penetration testing and vulnerability assessments on a quarterly basis.
• Intrusion detection systems: Real-time monitoring detects and blocks suspicious network activity, unauthorized access attempts, and data exfiltration patterns.

14. Third-Party Links & Services

The cuan4d platform may contain references to third-party payment providers and game studios in an informational context. We do not link to external websites. However, if you independently navigate to any third-party service (such as your BCA or OVO app to make a deposit), please be aware that those services are governed by their own privacy policies. cuan4d is not responsible for the privacy practices of third-party services and encourages you to review their policies independently.

15. Changes to This Privacy Policy

cuan4d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Display a prominent notification on the Platform for at least 14 days
• Send an email notification to all registered Players with active accounts

Your continued use of the cuan4d platform after the effective date of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with a material change, you must stop using the Platform and may request account closure under Section 11.

16. Contact & Data Requests

For all privacy-related inquiries, data rights requests, or concerns about how cuan4d handles your Personal Data, please contact our Privacy team using the details below. Email is the required channel for formal data rights requests; our support team cannot process data deletion or portability requests via Live Chat.

• Privacy Inquiries Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request – [Your Full Name]"
• Response Commitment: Acknowledgment within 3 business days; full response within 30 calendar days
• Live Chat Support: Available 24/7 for general privacy questions (not for formal data requests)